Returns and Exchanges

Returns and Exchanges

Currently we do NOT offer returns, exchanges or refund for our products.  We only issue replacements.  That being said we know you are going to LOVE all your ND Subway Alumni purchases.  Our team has spent a lot of time to ensure this.  As we grow our number 1 item of business will be to offer a better return policy but since we are a small company run by IRISH fans the best we can do is below.

 

If we every see you at a ND tailgate we will get you a drink on the house.  Below is what you probably really are looking for.

 

Replacement Policy

Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace your item if the sale date was within the last 30 days. Check out our handy list below to determine if you are eligible for a replacement. 

Our Responsibility

Oops! Somewhere along the way we made a mistake. Not to worry though! If any of the following are the case, we will take care of it for you. 

Faulty Product
If the product has a hole, stains, or manufacturing defect. 

Placement Issue
If a print is clearly crooked or off-center (>1"). 

Incorrect Image
If we printed the wrong image.


Wrong Item Sent
If we send you the wrong garment, color or size.

 

Your Responsibility

Ordered Wrong Size
Ordered wrong size or it did not fit to your satisfaction.

Incorrectly Provided Address
If you made an error in the address.

 

Replacement Request Instructions

If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction and the satisfaction of your customers is of the highest importance to us! We are happy to replace any items that we missed the mark on. 

Please follow these instructions for an exchange: 

1. Take a photo of the problem - If the problem is print size, please use a ruler. 
2. Send an email with the subject line "Order # "YourOrderNumber" Replacement Request" to jim@solutionagency.net
3. Please include the following:

  • The photo(s)
  • A specific description of the issue
  • The Order Number
  • If there are multiple products in an order, identifying the product with the issue

If you need to ship the product back you are responsible for shipping charges. In most cases you will not need to ship the product back.

 

Order Change / Cancellation Policy

Since we are a print on demand service, we place our material orders on a daily basis we do NOT offer cancelling any orders once they have been placed.